Terminal Illness

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Countess Mountbatten Hospice

Countess Mountbatten House (CMH) is a regional NHS palliative care service. It provides a specialist palliative (end of life) care service for patients with advancing cancer, non-cancer specialist palliative patients, and for their families, providing all levels of care. The 27 bed hospice is set in attractive gardens on the east of Southampton.

This coordinated, interprofessional hospice, community and hospital service for those in the greater Southampton area includes:

  • 27 specialist palliative care beds
  • a Beacon Award specialist palliative care team in the community
  • an enthusiastic specialist hospital palliative care team
  • a dedicated day care service
  • a Beacon Award winning education team
  • a research environment to improve the care and support we offer.


Countess Mountbatten House
Moorgreen Hospital
Botley Road
West End
SO30 3JB

Address: Botley Rd, Southampton

Countess Mountbatten House Information and Resource Drop In Service is held at the Hazel Centre Countess Mountbatten House.

It is  for any patients that have a life limiting illness (not just cancer) and their carers or carers on their own who care for a person with a life limiting illness; they don’t need to be referred to CMH.

It runs from 14.30 – 16.30hrs every Wednesday and provides

  • Support for carers
  • Access to Macmillan Citizens Advice advisor
  • Access to  nursing advice
  • Access to complementary therapies
  • Access to information for managing illness
  • or just a cup of tea and a chat

Cruse Bereavement Care

Cruse Bereavement Care is the leading national charity for bereaved people in England, Wales and Northern Ireland. We offer support, advice and information to children, young people and adults when someone dies and work to enhance society’s care of bereaved people.

Cruse offers face-to-face, telephone, email and website support. We have a Freephone national helpline and local services, and a website (hopeagain.org.uk) specifically for children and young people. Our services are provided by our network of 5,000 trained volunteers and are confidential and free. Cruse also provides training and consultancy for external organisations and for those who may encounter bereaved people in the course of their work.

Address: 135 St Mary St, Southampton SO14 1NX

Dying Matters

Dying Matters aim is to encourage people to talk about their wishes towards the end of their lives so that their wishes can be honoured and met. Their website provides lots of information about how to approach discussions about end of life with family members and friends, as well as what needs to be considered, and how to cope with bereavement. There is also an online discussion forum and blog where you can talk to others in similar situations and exchange advice and support.

Visit www.dyingmatters.org for more information

Life Changes Community Counselling Service

Tel: 023 8040 5569


 Sometimes when life is hard, we can feel lonely, vulnerable and isolated. It can be hard to talk about what’s troubling us, our thoughts and feelings. It may be even harder to know someone we can turn to who will listen to us without judging us.

‘Life Changes’, is a community counselling service situated in central Southampton, which is independent, confidential and open to all individuals over 18. The counselling provided by ‘Life Changes’ offers the opportunity to reflect on life and understand the issues troubling you. You will not be judged or told what to do. Instead you will be offered the time and space to explore personal change in a private, respectful environment.

If you would like to make a request for sessions with one of our counsellors, please complete our Self-Referral Form below.

All Life Changes Trustees and counsellors are volunteers who give their time free-of-charge. Life Changes offers confidential, one-to-one counselling in the community.

‘Life Changes’ Community Counselling Service was founded to provide vitally-needed counselling for adults who might otherwise be excluded because of finance or shortfall in service provision. Life Changes offers confidential, one-to-one counselling in a non-medical, therapeutic environment.

Life Changes adopts an ‘Integrative’ approach to counselling. We support our counsellors in practising the approach which they feel is most appropriate. Client refer themselves to Life Changes – they may be recommended to do so by GPs, Social Workers etc, but make the contact themselves by phone or email.

We encourage our Clients to bring to counselling whatever issues they wish, we aren’t judgemental and we don’t give advice or attempt to provide a “cure”. We respect our clients’ ability to develop an understanding of their own issues. Most of all we provide ‘active listening’, which allow clients to feel they are being truly heard, often for the first time, which can be an intensely therapeutic experience.

Life Changes also works with a number of universities and colleges to provide supervised training placements to experienced counselling students, typically in the final stage of a degree or diploma. All counsellors are interviewed and assessed as fully competent to offer one-to-one counselling. They are members of the BACP (The British Association of Counselling & Psychotherapy) and carry personal professional indemnity insurance in addition to Life Changes’ own cover. Every counsellor receives supervision to at least the standard laid down by the BACP. In addition, Life Changes offers specialist training to its own counsellors and those of other counselling services.

Many of the counsellors have specific training to offer counselling to those who have experienced domestic volence. In this Life Changes has the support of the Community Service Team at Hampshire Constabulary.

Life Changes is an organisational member of the British Association of Counselling & Psychotherapy and supports and adheres to the BACP’s Ethical Framework.

All clients will be asked to make a weekly donation towards the cost of their counselling. This donation will be discussed and agreed at the start of counselling and will take account of ability to pay.

If you have any queries about Life Changes please consult our Frequently Asked Questions section. If you can’t find the answer you are looking for there, there is a facility to submit questions.

Living with Dying Support Group

The group meets 2nd Wednesday of every month / 6.45 – 8.15pm / The Greenfinch Suite, Pavilion in the park, Eastleigh SO50 9LH

It is a support group for people with life – limiting illness, and their family, friends and carers.

The support group provides a safe, welcoming environment to have conversations which reduce the feelings of isolation, loneliness and distress that can be of experienced by people living with life-limiting illness and their family and friends.

If you would like to find out more please email or text 07551 906 698

It is advisable to email or text before coming for the first time.

There is also a Facebook page here: https://www.facebook.com/pg/Livingwithdyingsupportgroup


Free Support and Information helpline: 0808 808 00 00 Monday – Friday 9am – 8pm

The Macmillan website has a fantastic amount of information on everything from finances to diagnosis and treatment through to end of life preparation. There are also a number of support and information groups in the city which are open to family and friends where you can find someone to talk to.

Information and Support Centres

Southampton Libraries

Free information about cancer including books, leaflets, CDs and DVDs. Hosts a weekly Macmillan Coffee Morning on Mondays where there are staff available to provide help and support.

Venue: Southampton Central Library, Civic Centre, SO14 7LY

Contact: Sharon Rees-Williams macmillan@southampton.gov.uk for more information


University Hospital Southampton

Group offers support, information, complementary therapies, counselling, financial and benefit advice.

Time: Monday-Friday 10am-4pm

Venue: Macmillan Cancer Information & Support Centre, University Hospital Southampton, Level B East Wing Courtyard, Southampton, SO16 6YD

Contact: Telephone on 023 8120 6037 or Email MacmillanCentre@uhs.nhs.uk


Southampton Lymphoma Association Support Group

A support group for those affected by Hodgkin or non-Hodgkin Lymphoma open to family members and friend too.

Venue: Macmillan Centre, B Level East Wing, Southampton General Hospital, SO16 6YD

Contact: Emma Venner on 0808 808 5555 (Monday – Friday 9-5) or information@lymphomas.org.uk for details

Marie Curie

Marie Curie offers free nursing care to people with all terminal illnesses across the UK, as well as support for family and friends. Our nurses generally provide one-to-one nursing care and support overnight in your home, usually for eight or nine hours. In some areas, we also offer care for a shorter period of time, or during the evening or daytime, as well as care at very short notice in a crisis. They also provide lots of useful information for family members and friends about providing support, finances and bereavement. The Marie Curie website also has a wealth of information about equipment and adaptations to the home that may be required.

Free Telephone helpline: 0800 090 2309

Visit www.mariecurie.org.uk for more information

Death Cafes provide an opportunity to meet other people, eat cake, drink tea and discuss death. It is a discussion group, rather than a support group, where any subject can be discussed with the aim of increasing ‘awareness of death with a view to helping people make the most of their (finite) lives’.

To find your local café and details of when they meet visit www.deathcafe.com

Natural Death Centrenatural-death-centre-logo


Help, support, advice or guidance planning a funeral, either for yourself or for someone close to you.

Helpline: 01962 712 690

Normal call rates apply

Email: rosie@naturaldeath.org.uk

The Natural Death Centre
In The Hill House
Watley Lane, Twyford
Winchester, SO21 1QX

Website: http://www.naturaldeath.org.uk/

Naomi House & Jacksplace

Naomi House & Jacksplace hospices provide expert hospice care to life-limited and life-threatened children, young people and their extended families from Hampshire, Wiltshire, Dorset, Berkshire, West Sussex, Surrey and the Isle of Wight.

They offer vital respite support and emergency support to families. At the end of a child or young person’s life they aim to give them a peaceful and dignified end, surrounded by family members.

Contact: telephone 01962 760060 or Email hello@naomihouse.org.uk for more information


If you have a terminal illness, or are approaching the end of your life, it may be a good idea to make plans for your future care.

Planning ahead in this way is sometimes called “advance care planning”, and involves thinking and talking about your wishes for how you are cared for in the final months of your life.


Red Cross Equipment

Did you know you can borrow equipment from the Red Cross? There are centres in Totton, Hythe and North Baddesley where equipment can be borrowed to make things easier for you and the person you care for. A donation is requested to support the Red Cross and a refundable deposit may also be required. Types of equipment on offer include:

  • Wheelchairs
  • Crutches
  • Backrests
  • Bath seat
  • Walking sticks and frames
  • Commodes
  • Bedpans
  • Urinals

Visit http://www.redcross.org.uk/What-we-do/Health-and-social-care/Independent-living/Mobility-aids to apply.

Or telephone your closest centre:

Totton – 023 8074 3241 Hythe – 023 8042 3281 North Baddesley – 023 8074 1496


Wessex Cancer Trust

Provide information and support, counselling and talking therapy, financial assistance and even the possibility of a subsidised holiday. There are also grants available to help with expenses such as fares to and from hospital for treatment, visiting fares, increased heating bills (gas, electricity, coal or oil), household items to help make life easier, wigs, clothing, short breaks or holidays, beds or bedding and stair lift rental.

For more information visit http://wessexcancer.org.uk/