General points of information, for carers of all care groups, including details for services within Southampton City Council and the NHS.
Care Act 2014
Care and Support Statutory Guidance Issued under the Care Act 2014
Purpose and legal status of the guidance
This is draft guidance for consultation. When published in its final form the statutory guidance is intended to provide local authorities with the information they need about how they should meet the legal obligations placed on them by the Act and the regulations. Local authorities are required to act under the guidance, which means that they must follow it, unless they can demonstrate legally sound reasons for not doing so.
If you need to improve your citizenship knowledge, this new learning opportunity could be just what you are looking for. You can access this online course at home at times to suit you, with high quality lessons covering Countries of the UK, Government and Law in the UK, History of the UK and lots more. The course covers the full syllabus in the Home Office approved “Guide for New Residents”, essential for those preparing for the Life in the UK Test. We also offer one to one and small group tutorials, and preparation for the UKVI English language tests.
Contact: Kate Dunkley. Phone 02380 398181 or email Kate at email@example.com.
A mixed age (16 +), mixed ability singing group. No auditions, no experience required. ANY standard welcome.
We sing a variety of popular songs.
Free taster session.
Most Wednesdays in term time. Last one is 9th December this Autumn term.
Some more information:
Sessions are usually 1 hour but can be longer. We give all dates and length of sessions at the start of each half term as we have to fit round our 2 teachers & their school commitments sometimes. We are non profit making so literally divide our fixed costs between the members for that half term. The more people, the cheaper the price. But £15 for a half term has been the highest price so far.
We do performances a couple of times a year usually in the 6th form theatre at Bitterne Park School either as part of a school concert or just for our own family and friends. Some people don’t want to perform and that is fine. They just enjoy the weekly singing.
The room we use is up some steps.
We are a very friendly and relaxed group so anyone who is looking to sing The Messiah would probably be disappointed. We sing most songs in 3 part harmony and it doesn’t matter if you can read music or not.
New members are always welcome and can have a free taster session to see if they like it.
If you have any more questions or if anyone wants to join us, please ring 02380 398181 or email Kate at firstname.lastname@example.org.
This is a place where young people can make friends and try loads of new activities. There are spaces at every Youthscheme for young people who need 1:1 support and who have complex impairments. There are loads of fab, trained, energetic Challengers staff so there is always someone to be with.
Great Oaks School, Vermont Close, Southampton, SO16 7LT
If you’re a parent or carer who is new to Challengers and are booking spaces for your child, you will need to register with us first. To register, head to our bookings website or call the Booking Line on 01483 230 939.
The only specialist national charity for people in their last years and their much loved, much needed companion animals.
A network of 15,000 volunteers “hold hands” with owners to provide vital loving care for their pets. We keep them together – for example, we’ll walk a dog every day for a housebound owner, we’ll foster pets when owners need hospital care, we’ll fetch the cat food, or even clean out the bird cage, etc.
When staying at home is no longer an option, our Pet Friendly Care Home Register lists care homes and retirement housing happy to accept residents with pets, and providing previous arrangements have been made with us we will take on life time care of a bereaved pet.
The Cinnamon Trust – Peace of mind for owners, love, care and safety for beloved pets. But helping 32,142 people a year with 41,342 animals and running two home from home sanctuaries costs – We need your help to make sure we’re always there.
PIPPA : Advice and helpline. Expert Domestic Abuse advisers will be able to give you safety advice, guidance and onward referral to a specialist worker if you want it. You can call between 0930-4.30pm Monday to Friday on 02380 917917
Experts in offering support and helping those affected by domestic abuse. There to help you whatever you need, no matter who you are or what your background, they won’t tell you what to do, our aim is to guide and support you to become safer and happier within your lives.
Sexual Assault Referral Centres (SARCs): England Scotland and Wales At the SARC, you can have a forensic medical examination, as well as tests for sexually transmitted infections and pregnancy.
The SARC should not pressure you into reporting to the police and they can store the results of the forensic examination (or evidence) until you make up your mind whether to report to the police or not. Find a local SARC through NHS Direct
English Language Conversation Classes
We currently run free conversation classes in the Swaythling area but depending on the students we have this is flexible so we advertise as Southampton based.
Alternate Thursdays 19:30-20:45. Improve conversation in an informal setting with refreshments.
The classes are running in homes and cafés at the moment to provide a comfortable atmosphere where students can learn about British culture as well as improve their language skills.
We like to either speak with students or meet briefly with them to see what class would be best for them.
They are for adults and we can accommodate various levels. We currently have an absolute beginner and a group of more advanced students from their 20’s to their 70’s. We are flexible according to who is interested. The next set of classes will start in January 2016.
The classes are supported by Life Church (part of the Comission family of churches/New Frontiers) and are open to anyone in the local community.
Contact Debs via
Telephone: 02380 676599
English Lessons, basic, intermediate and advanced to ESOL level at Portswood Church
English Lessons, basic, intermediate and advanced to ESOL level at Southampton Lighthouse International Church
St Mary’s Road Southampton SO14 OBB (Next to the Afro Caribbean Centre)
These English lessons are £10 per term and anyone carer wishing to attend will need to be assessed by Lavina Phillips. You set up a meeting and meet with Lavina please ring her on 07963 6272 63. Lavina will be away from the middle September and will return in the first week of October 2015, in her absence please ring Mary Deall on 07931 152 629 who will set up a meeting.
Family Lives is a charity with over three decades of experience helping parents to deal with the changes that are a constant part of family life. We know that many people play active roles in raising children, from dads and mums, grandparents, stepparents and non-resident parents. Our role is to support all of you to achieve the best relationship possible with the children that you care about, as well as supporting parenting professionals. We believe that happy children come from happy families and currently support families to improve the outcomes for over 1 million children each year.
We recognise that the best way to support families is to provide professional, non-judgmental support and advice in a way that all members of the family can freely access. We provide this through our 24 hour helpline, extensive advice on our website, live chat services, befriending services, and parenting/relationship support groups. Nearly all of our services are accessible at no charge to parents and you can contact us 365 days a year.
People contact us about all aspects of family life including child development, issues with schools and parenting/relationship support. We also respond when life becomes complicated and provide support around family breakdown, aggression in the home, bullying, risky teenage behaviour and mental health concerns of both parents and their children. It is good to talk and we can help you find solutions and recommend further support within our own wider services and/or from our many partner organisations.
As well as our core family support services offered through our helpline, and online chat, we also work in many different areas and offering tailored support around issues such as bullying, special educational needs, and support for specific communities.
We are one of the first organisations to be awarded a new HSSF quality mark for our work in helping support separated families. This will help parents access a range of support to help them during this challenging time.
To get in touch with Family Lives in Hampshire: 02380 557130
C/O The Life Centre, Dukes Road, Southampton, Hampshire SO14 0SQ
Freemantle Community Centre – Activities/Groups
At Freemantle, several activities including 50+ Lunch Club, Age UK, art, yoga etc.
The Handy Person Service (HP+) from Society of St James
The Handy Person Service (HP+) provides a maintenance and repair service for older vulnerable and other vulnerable people living in the city in their own privately owned/rented accommodation. The service is generally available free of charge to people in receipt of one of the qualifying benefits but also provides the service at very low cost to those not receiving these benefits. The aim of HP+ is to enable older people to stay living independently in their own homes by offering an easy to access service that responds quickly to day to day property maintenance issues, therefore reducing the stress and anxiety that these issues can often cause. HP+ also works in close partnership with other services to ensure that other support needs of individuals that are not being met can be addressed appropriately.The service is now available to vulnerable families with children under the age 5 living in the property. If the family is in receipt of one of the qualifying benefits, the service is free (see terms and conditions) but is also available at low-cost to vulnerable families not in receipt of these benefits.The key objectives of the service are to:
Prevent and reduce the number of home accidents by making homes as safe as possible
Identify current or likely support needs and making appropriate referrals
Enable people to remain in their homes for as long as possible consequently reducing/preventing the need for expensive care packages or residential care later in life. Improve quality of life
Promote independence, safety and wellbeing
Ensure contact with other appropriate service providers
HP+ undertakes minor repairs, maintenance and adaptations that would not normally be eligible for financial assistance from the City Council or other providers. The service is available to residents living within the Southampton local authority boundary.
To contact HP+ telephone: 0800 085 4802
Monday – Thursday 9am-5pm; Friday 9am-4.30pm
Answering Service available outside of these hours
People over 60 (key priority group)
Vulnerable households with children under 5 in receipt of one of the eligible benefits
People awaiting hospital discharge needing minor work to enable them to return home
Other individuals receiving care or Supporting People services or defined as vulnerable by the local authority
Guaranteed Pension Credit
Council Tax Benefit
Owner-occupiers in Private Sector Housing that is either Owned by them or Owned by a relative.
Tenants in Private Sector Housing that is:
Rented privately (Tenants of the local authority or a Registered Social Landlord are not normally eligible for the service except where the specific work would not be the responsibility of the landlord – please telephone for further information)
For People living in Sheltered Housing Schemes the Service is:
Limit of 2 calls a year, starting from date of first call (this can be waived due to an emergency or by Police request or at the discretion of the Project Manager);
The initial assessment is the first 15 minutes of each visit and is free for everyone;
A maximum of 2 hours labour, in addition to the assessment period, is provided free of charge if you are in receipt of an eligible benefit;
Up to £30 materials @ cost price provided if you are in receipt of an eligible benefit;
If you are not in receipt of one of the eligible benefits you may still be able to access the service at low-cost. You will pay £10 per hour for the labour and the cost of any materials provided – please telephone the service for further information.
Securing internal & external doors, Fitting grab rails and stair rails, Fitting key safes, Draught proofing, Installing/fitting batteries in smoke alarms, Changing light bulbs, replacing plugs, Bleeding radiators, Re-pressuring boilers, Fixing trip hazards (e.g loose tiles, carpets etc), Minor guttering repairs/clearance, Minor plumbing repairs – tap washers, replacing taps, leaky pipes, Improving security by fitting window locks, spyholes, door chain.
HP+ now offers some garden work to improve safety and security and is offered on a one-off basis only – we do not provide a regular garden maintenance service. Please telephone for further information.
The service does not provide the following:
Major electrical, Gas / Boiler, Major plumbing, Window/door installation
Home Safety Visits from Hampshire Fire and Safety
If anyone in your home has a disabilty or uses oxygen then Hampshire Fire and Rescue Service advise that you invite them to a free home safety visit.
To arrange one please ring the Community Safety Team on 02380 626809.
Information is outlined below. Information with further links may be found by clicking here.
Fire safety advice for the hearing, sight and/or mobility impaired
Register with us if you use oxygen or have a disability
For the hearing impaired
Register for the SMS 999 service, it will link you automatically to the emergency services. To register text register to 999. You will get a reply – then follow the instructions.
Plan your escape route, get everyone in your household to practice with you and make sure you feel comfortable doing it feeling tired or in the middle of the night.
Make sure your front doorbell is working. If you live in a block of flats and the communal fire alarm goes off, one of your neighbours may be trying to alert you.
If you are deaf, a little hard of hearing or simply a heavy sleeper, you should consider a strobe light and vibrating-pad alarm system.
If you use oxygen or have a disability – register with us
Never use your oxygen near a naked flame – this includes all forms of smoking and e-cigarettes, gas and electric cookers.
We want to ensure we are as prepared as possible if we have to attend a fire in your home. If you have a disability/impairment, if you use oxygen, or know someone that does, you can register the appropriate details with us which will ensure a fire crew will know your circumstances in an emergency situation.
Every Local Authority is required by law to offer an Information Advice and Support (IAS) Service. The Southampton IAS Service is delivered by Mencap and provides impartial, factual information and practical support for children/young people and their parents/carers to navigate through the system of Special Educational Needs and Disability (SEND). The Service is available to children and young people (0-25) with special educational needs/disabilities and their parents/carers who live in Southampton. The service aims to empower children and young people with special educational needs/disabilities and their parents/carers to make informed decisions about their own/their children’s education. We have a team of Independent Supporters who can provide specific help and support to children/young people and their parents with Education Health and Care (EHC) Plans.
Their main tasks will be to:
Help you to understand the local referral process and local offer
Provide support if you are transferring a Statement of SEN or Learning Difficulty Assessment to an EHC Plan
Provide support if you are requesting an EHC Plan
Provide you with information to help you understand personal budgets
To contact the IAS Service email email@example.com or call 023 8055 7607.
Older Drivers Forum (Hampshire and the Isle of Wight)
The Older Drivers Forum is about keeping mature motorists on the road safely for longer. Whether that’s helping giving you practical and informative help and support to continue driving or pointing you in the right direction for an assessment to identify your driving needs – from wing mirror adapters to an elevated driving seat – we’re here to help.
We’re a not-for-profit organisation made up of experts in road safety from across Hampshire and the Isle of Wight – from representatives from the emergency services to charities, local authorities and business specialising in keeping older people on the road.
We do not perform any legal function and do not have the authority to remove driving licenses. We’re merely here to assist you, or the older person in your life, with staying mobile for as long as possible.
Personal budgets and direct payments in adult social care April 2016
A Guide from Age UK
The ‘personalisation’ of adult social care.
Until recently, if you were eligible for help with social care from your local authority, you would receive a care plan with a list of services to help you. Your choice was limited – either have the services in your care plan arranged by the local authority or receive ‘direct payments’ and use the money to buy in services yourself. If you had direct payments, you had greater choice, because you were able to choose your own care provider and make arrangements yourself. Even then, care plans were usually prepared by adult social care without much involvement of you or your carer. This changed as a result of ‘personalisation’. The basic principle is your care and support should be individualised and tailored to fit around your specific needs, giving you greater independence, choice and control over your life. This has led to greater choice in how your care and support is delivered, but also puts more responsibility on you to manage your care needs. It has led to more arrangements by local authorities with private and voluntary sector organisations to provide social care. Local authorities provide fewer services themselves and are now commissioners of services more than providers. These principles are central to the Act, which provides the legal framework for adult social care.
Support and help to manage direct payments
Many people like the flexibility that direct payments bring, but find the idea of being an employer and managing public money quite daunting. Local authorities are encouraged to put in place systems to provide advice and information to help you with this. Sometimes, this is done through local authority staff employed as a direct payments team and sometimes the local authority commissions another specialist organisation to provide this support service. You can get this support whether you manage your own direct payment or whether you are a nominated or authorised person managing it for someone else. When you discuss the possibility of a direct payment with your social worker at the care planning stage, you should be given all the advice you need to help you get started and you should be put in touch with other organisations offering help and support. The sort of help and support that you should be able to access ranges from one off advice on manual handling issues or suitable insurers through to services to advertise for staff, help with recruitment, contracts of employment and running the payroll for you. You may be able to discuss some of the questions that concern you with someone who is already managing their own direct payment. This can be extremely helpful and reassuring.
The Carers Centre is a community resource dedicated to the support of all carers in the city of Portsmouth. We are a one stop shop offering support, including financial, training, young carers, adult mental health, emotional support, and also a carers supported self-assessment. We also have a wealth of information within the building, including leaflets, and members of staff who have a wide knowledge of services in the local area.
Together with our Network Partners, we provide access to desperately-needed breaks, information and advice, education, training and employment opportunities. Our Network Partners benefit from the provision of grants, advice documents and reports to improve carers’ services. We give carers and young carers avenues to speak to someone and make their voices heard, offline via our carers’ services and young carers’ schemes and online via our interactive websites.
Rainbow Trust supports over 25% of the 6,000 families in England who have a child aged 0-18 years of age with a life threatening or terminal illness and need the bespoke support we offer. We support the whole family 24/7, 365 days a year, regardless of diagnosis.
Who we support
We support the whole family including parents, carers, the unwell child, brothers, sisters and grandparents. Any family can receive support from the moment of their child or young person’s diagnosis and includes bereavement support.
Our support is hugely varied and depends on the needs of the family. Support may include all or some of the following:
Maintaining school attendance, arts & crafts, cinema trips, days out at the zoo, fun and laughter
This includes emotional support, respite, countless meals cooked, baths run and storybooks read.
Helping to organise appointments, explaining illnesses and treatment, looking after siblings and staying with sick children. We also support families in the neonatal unit.
For the entire family: parents, grandparents and siblings, face-to-face and over the phone, at any time of the night or day.
Switchboard: 0300 123 3000 or 020 7981 3000
Fax: 020 7981 3333
Textphone: 020 7981 3043 – please note that this number only works with special equipment used by people who are deaf or hard of hearing.
If you need local directions to get to our office please view this map.
Our Switchboard is open from 09:00 to 17:00 hrs, Monday to Friday. The Consumer Contact Team, Ofcom Licensing Centre and Ofcom Numbering Team are all open from 09:00 to 17:00hrs, Monday to Friday. Consumer Contact Team If you have a complaint about a Telecommunications, Broadcast or general issue please call 0300 123 3333 or 020 7981 3040 or if you want to complain in Welsh, 020 7981 3042. Alternatively, visit the Advice and complaints area of our website. If you want to ask for advice about a Telecommunications, Broadcast or general query please call us on 0300 123 3000 or use our Frequently Asked Question system.
There is a list of local choirs and singing groups here:
Every suicide is a tragedy – not just for the person who loses their life, but for their friends, families and communities says Professor Kevin Fenton, Health Improvement and Population Healthcare Leader at Public Health England.
For loved ones left behind, there can be many unanswered questions, as the factors leading to someone taking their own life are varied and often complex.
Official statistics released today show a 2% decrease in the number of suicides in the UK from 2013 to 2014, but with more than 6,000 suicides in 2014, it is vital that we collaborate efficiently and effectively to ensure fewer lives are lost.
According to the new figures, the male suicide rate is more than 3 times higher than the female rate, with 16.8 male deaths per 100,000 people compared with 5.2 female deaths. The highest suicide rate for both male and females was in people aged 45-59.
At Public Health England (PHE), preventing suicide is a major programme of work, and one that requires close partnerships with a broad range of stakeholders.
You can download a full copy and/or pocket size version of Help is at Hand by clicking on the images below.
Help is at Hand – Printing and Ordering
You can also order hard copies as detailed below.
Please note: Our priority is to ensure that we are able to fulfil every request made by an individual bereaved or affected by suicide, so that the people who need support receive their personal copy of Help is at Hand quickly.
However, we are also aware that many organisations would like to order copies so that they can provide them for people they are supporting immediately. Due to overwhelming demand, orders are restricted to 20 per order, (10 for z-cards), and we would ask you not to order more copies than you need, to ensure we can reach as many people as possible. Thank you.
Full Version PDF
To order a hard copy, please quote: 2901502 /Help is at Hand Order online
Fax: 01623 724 524
Tel: 0300 123 1002
Minicom: 0300 123 1003
Pocket Size guide (Z card) PDF
To order a hard copy z card, please quote: 2901503 /Help is at Hand Order online
Fax: 01623 724 524
Tel: 0300 123 1002
Minicom: 0300 123 1003
Thornhill Health and Wellbeing Network (THAWN)
Thornhill Health and Wellbeing Network helping Thornhill residents to a healthier lifestyle – on Facebook.
Our work is all about health and wellbeing. It is about validating emotions, experiences and life’s challenges as well as learning from the positives and celebrating these. In doing so, people are inspired and stigma is challenged. Isolation and feeling like ‘I am the only one’ is reduced. Depression, anxiety and extreme perfectionism may even be prevented through knowing others have experienced difficult issues and they are overcoming. People describe storytelling as hopeful and inspiring. Through hearing authentic life stories people are inspired about their own lives, our common humanity and how amazingly skilled, resourceful and resilient each of us are.
U Support was founded by Adam and Tracey Gregory in 2003 and became a registered charity in 2009. It was originally established to provide the opportunity for children/young people with life limiting conditions, disability and disadvantages (who we call U Support Kids) to attend football matches in the UK.
Between 2003 and March 2009 Adam and Tracey personally purchased over 5000 football tickets at Southampton St Marys football stadium.
Currently U Support not only provides the means to attend football matches, but over the last few years has included other experiences such as rugby matches, fishing events, theatre, pop concerts and various other cultural events.
U Support is all about providing opportunities for U Support Kids. We are committed to providing as many experiences, in as many locations; and with as many diverse organisations, clubs and venues, as possible for U Support Kids.
Tickets to attend these events are purchased by U Support who then donate them to U Support Kids, along with their carers. This allows these U Support Kids to put their personal every day problems behind them, if only for a few hours; and to experience what most of us take for granted.
With over 4,000 experiences a year now being provided, U Support is on course to become one of the biggest providers of sporting, cultural and leisure experiences in the UK for these deserving children.
With your help, we can provide even more.
We set no limits on the work that we can do, or the associations that we connect with, because disability and disadvantage has no limits. It can strike any one of us, often when we least expect.
With your help, U Support can be there to help ease the pain, just a little bit.
Winchester Carer Centre – The Princess Royal Trust for Carers in Hampshire
Hampshire County Support, advice, emergency planning for Carers (referral for those outside of our remit)
YMCA Newtown Daycamps | 26th October 2015 – 30th October 2015
Newtown Daycamps offer exciting adventures for children every school holiday, delivering a mix of physical challenges, fun play and craft activities together in an action packed and engaging programme! Our modern building next to Maytree Infant School is the perfect setting, with a well stocked garden and convenient access to the adventure playground.
Our Daycamps are offfered for children currently attending school in years R-3.
Daycamps are offered virtually every school holiday from 8.30am-5.30pm (full day) or half day options from 8.30am-1.00pm or 1.00pm-5.30pm. Upcoming 2015 dates:
Whitsun: 26th-29th May
Summer: week days between 27th July-28th August
October: 26th-30th October
Daycamps are £22 for a full day or £14 per half day.
YMCA Members who book Daycamps early can make the following fantastic savings (if you’re child attends one of our pre-schools or nurseries, then you’re a member!)