Information from CHANGEPEOPLE.ORG
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All health and social care professionals must now follow the Accessible Information Standard.
The aim of the Standard is to make sure that people who have a disability or sensory loss are given information in a way they understand, and communication support if they need it.
All organisations that offer NHS or Adult Social Care must now follow the Standard by law.
What professionals have to do
Find out if a person has any communication or information needs and if so what they are.
Record those needs in a clear way. This can be done on a computer or on paper.
Make sure that a person’s needs stand out in their records.
Include information about a person’s communication needs when sharing other information about them.
Make sure people get information which they can use and understand.
How can you get the right support for you?
It is really important that you know your rights when receiving health or social care:
– You can ask for Accessible Information and Communication Support at any time.
– Next time you visit your GP, Hospital, Dentist, Social Worker or other social care appointment you can ask for the information and communication support you need.
– If you know you have an appointment coming up it is helpful that the person or people seeing you know what support you need so they can make sure it is arranged for you.